Product liability claims: Why choosing the right legal team matters

If a product you trusted has caused you harm, you deserve answers and the right support to get them. Choosing a specialist legal team makes that possible. Our Product Liability team, Lisa Lunt and Sarah Samuel, recently contributed to the Chambers Product Liability & Safety Guide 2026, showing our expertise in this highly specialised area of law. The specialist expertise of our team helps us support people seeking answers and accountability. 

When you are prescribed a drug, or you have a surgical implant to improve the quality of your life, you should be able to trust that it will not only work as intended, but that it will be safe to use as well. Unfortunately, this is not always the case. When a product you trusted causes harm you deserve answers. This is where our product liability team can help. You can make a product liability claim if you or a loved one suffers injury or illness because a product is unsafe or fails to perform as it should. These claims hold those responsible to account and help you seek compensation for the harm caused. 

The impact of a defective product can be significant. Some people may suffer physical injuries. Others experience long-term health complications that affect their ability to work or enjoy daily life.  In the most serious cases, families can be left coping with life-changing injuries or the loss of a loved one. 

When this happens, it’s understandable to feel overwhelmed and unsure of where to turn. Bringing a product liability claim can uncover what went wrong and provide access to the medical and financial support needed to move forward.

It is normal to be left with more questions than answers after a product you trusted caused you harm. You may know you’ve been injured but not understand why it happened or who is responsible. 

Product liability claims can be more complex than other injury claims because they often need a more detailed investigation.  We investigate whether the product was defective, and whether that defect caused your harm. 

These cases can involve several different parties such as:  

• Medical experts  
• Technical experts 
• Manufacturers 
• Suppliers  
• Other affected people, in group claims 

Facing a large company can feel daunting, especially when you’re already coping with the impact of an injury. That’s where specialist legal support can make a real difference. An experienced product liability solicitor can investigate what happened and explain your options to help you pursue the answers you deserve. 

When you’ve been harmed by a defective medicine or medical device, you want to know your case is in safe hands. Choosing a legal team with specialist experience can make a real difference. 

Product liability is a complex area of law. These claims often involve medical records and detailed investigations. A specialist solicitor understands how to build a strong case and explain each step clearly. Our expertise is recognised across the legal profession. Members of our Product Liability team, Lisa Lunt and Sarah Samuel, recently contributed to the Chambers Product Liability & Safety Guide 2026. Chambers is an independent guide that recognises leading lawyers and law firms. Being invited to contribute shows our team’s knowledge and experience in this specialist area. 

For our clients, that means working with solicitors who understand both the legal and medical issues involved. We work with medical and technical experts to investigate what happened and help our clients seek the answers and compensation they deserve. 

Product liability law is also always changing as new safety issues emerge.  We stay up to date with these changes, so we can give clear, current advice. 

Every product liability claim is different, but you don’t have to face it alone. Our team is here to guide you through the process and support you from your first conversation with us to the outcome of your claim. 

We’ll start by listening to what happened and understanding how your injury has affected your life. From there, we’ll investigate whether a defective product may have caused your harm and explain what happens next. If we believe you have a claim, we’ll gather the evidence needed to support your case. This may include medical records and expert opinions. We’ll explain your legal options so you can make informed decisions at every stage. 

We’ll work to secure the compensation you deserve and get you the answers you’re looking for. Throughout your claim, we’ll keep you updated and provide the support you need in the moments that matter. 

If you believe a product has caused you harm, our specialist product liability solicitors are here to help. We’ll listen to your concerns and provide clear advice on whether you may be able to make a claim. Contact our medical product liability team today to discuss your situation.